delivery and returns

standard delivery - £5.50 (free when you spend £75 or more)

Normally within 10-12 days. Please wait 28 days before contacting us as we make all items to order. If you need the item for a special date please let us know.

 

PS Clothing returns policy

What's your return policy?

We try to be as understanding as possible, however please note all personalised items are non-refundable*. If you return an item within 30 days of receipt we will give you back the amount you paid for the item, or offer an exchange whichever you prefer and without too many questions asked. If you are returning items bought using a discount or on offer we will simply adjust the refund accordingly.
*You may return anything that does not reach the high quality expectations that our clothing has – this includes manufacturers faults but not dog eaten, chicken pecked or those that have been through the lawnmower!

 

How long does it take to process my returns?

We try to process returns as quickly as possible, but it can take up to twenty-one days when we're very busy or items aren't in stock.

 

Where should I send my returns?

If you are returning goods for refund or exchange please send them to:

Returns

PS Clothing
8 Benson Road, Nuffield Industrial Estate, Poole, Dorset, BH17 0GB

Please enclose a brief note as to why you are returning and if you would prefer a refund or exchange. Please include a cheque made payable to PS Clothing for £5.50 to cover postage costs.

 

What happens if I don't like the items or they do not fit?

No problem. Just send the item back to us and, depending on your preferences and stock levels, we'll either exchange it or give you a full refund (excluding postage costs). Please provide details about what is wrong with the item and how you would like this corrected. (We can not accept personalised items)

 

Why don't you always offer free returns when most of your competitors do?

We thought about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don't want to do that, so decided to keep things as clear as possible by letting you know from the offset that it's our policy to charge for returns. We do sometimes offer free returns during special promotions.